Terms & Conditions

Last updated on September 4, 2025

For the purpose of these Terms and Conditions, the terms "we," "us," "our" shall refer to Holraj, operating through its official website holraj.com. The terms "you," "your," "user," "visitor" shall mean any natural or legal person who is visiting our website and/or purchasing from us.

Your use of the website and/or purchase from us is governed by the following Terms and Conditions:

1. General

The content of the pages of this website is subject to change without notice.

2. Accuracy of Information

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness, or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors, and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

3. User Responsibility

Your use of any information or materials on our website and/or product pages is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services, or information available through our website and/or product pages meet your specific requirements.

4. Intellectual Property

Our website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance, and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

5. Trademarks

All trademarks reproduced on our website, which are not the property of or licensed to Holraj, are acknowledged on the website.

6. Product Representation

All images, videos, and descriptions on our website are for representation purposes only. While we make every effort to display products accurately, the actual product may vary slightly in appearance, finish, weight, or design due to the handcrafted nature of silver jewelry and articles. Such variations shall not be considered a defect or misrepresentation.

7. Unauthorized Use

Unauthorized use of information provided by us may give rise to a claim for damages and/or be a criminal offense.

8. External Links

From time to time, our website may also include links to other websites. These links are provided for your convenience to provide further information.

9. Linking Policy

You may not create a link to our website from another website or document without Holraj’s prior written consent.

10. Indemnity

You agree to indemnify, defend and hold harmless Holraj, its officers, directors, employees, agents, licensors, and suppliers from and against all claims, losses, liabilities, damages, expenses, and costs (including reasonable legal fees) arising out of or related to (i) your use or misuse of our website, products, or services, (ii) your violation of these Terms and Conditions, or (iii) your violation of any rights of a third party.

11. Limitation of Liability

To the maximum extent permitted by law, Holraj shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, goodwill, or other intangible losses, resulting from (i) your use of or inability to use our website, products, or services, (ii) any unauthorized access to or use of our servers and/or any personal or financial information stored therein, or (iii) any matter beyond our reasonable control.

In no event shall Holraj’s total liability to you for all damages, losses, and causes of action exceed the amount paid by you, if any, for purchasing a product or service from us.

12. Dispute Resolution

Any dispute arising out of the use of our website, purchases, or any engagement with us shall be governed by the laws of India. You agree that all such disputes shall be subject to the exclusive jurisdiction of the competent courts in Dehradun, Uttarakhand.

13. Payment Authorization

We shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization for any transaction, on account of the cardholder having exceeded the preset limit mutually agreed by us with our acquiring bank from time to time.